Q & A
Q: I placed my order, what do I need to do next?
A: After your order is placed a representative will contact you within three business days to confirm your order and review your purchase. He or she will review each item with you to determine which sponsor logo(s) needs to be included with each product. You will be emailed with a link to upload all of your sponsor logos necessary for production. After all logos are received a proof will be created showing the sponsor logos in position for each product. You will either approve this proof and your job will be sent to final production -or- you will send back a request for revisions. After you have approved an order NO further changes can be made without incurring a fee.
Q: Do you offer expedited orders & shipping?
A: Yes, although generally we need three (3) weeks lead time for production and shipping. If your event is within a week it may not be possible to fulfill your order within that timeframe. If you have placed an order within our three week production window a representative will contact you to determine whether or not your order can be produced and shipped in time for your event. If it is determined that your order will process in time then expedited shipping charges will be added to the cost of your order. If we cannot process your order in time for your event your order will be cancelled and you will be issued a refund.
Q: Can I order less than the listed minimum quantity?
A: No, in order for us to offer low prices with free shipping we must keep quantities at their stated minimums to remain profitable and efficient.
Q: How can I ensure that each product has the correct logo/sponsor?
A: You will receive a proof before your order is sent to production. You will have a chance to request edits and make modifications during this process.
Q: How will I know when my order ships?
A: Tracking numbers will be emailed to you when your order ships.
Q: I'm ready to submit my sponsor logos - which formats can you accept for production?
A: Preferred logo file formats are vector-based .cdr, .svg, .eps, .ai or .pdf. If you are unable to provide each logo in one of the specified formats our art department will need to recreate the logo to ensure proper print quality. There will be a logo recreation fee of $25/logo.
Q: I have additional questions regarding artwork. Who can I contact?
A: Send your question(s) to graphics@BirdieMedia.golf. Be sure to include your name, event name and order number and a representative will contact you shortly.
Q: I am a Golf Rep with industry experience and I am interested in representing your product offering. Who should I contact?
A: Please contact Greg Sanchez @ email@example.com for available territories and additional information.
Q: What does the handling charge cover?
A: Handling Charge: Includes costs associated with shipping materials, pack and ship, movement of goods, recreation of sponsor logo(s), color adjustments and conversion to high resolution for proper print output.